Can I get a private tour organized?

You can plan your own tour according to your preferences for a group of like-minded individuals, friends, family, or even as a solo traveler.

Just provide us with some basic details in our customized tour form, and let us do the rest!

How can I confirm my booking?

For scheduled tours, we take 50% advance payment to confirm the booking, and the remaining payment has to be cleared 1 month before departure on the tour.

For customized tours, 100% payment needs to be made to confirm the booking, unless agreed otherwise.

For more details, please have a look at our Booking / Cancellation policy.

You can reach out to us at [email protected] or +92-311-1000501 for further assistance.

How can I make the payment?

Payments can be made in cash, by bank transfer, or through Wise.

For more information, please have a look at our Payment Details.

You can reach out to us at [email protected] or +92-311-1000501 for further assistance.

What happens if I have to cancel my booking?

The following cancellation charges will be applicable on the advance payment received for the tour, unless agreed otherwise.

  • 2 or more months prior to departure: 10% deduction to cover administrative costs
  • 1 to 2 months prior to departure: 50% deduction
  • Less than 1 month prior to departure: 75% deduction
  • Less than 15 days prior to departure: 100% deduction

For more details, please have a look at our Booking / Cancellation policy.

You can reach out to us at [email protected] or +92-311-1000501 for further assistance.

What does the tour cost cover?

For public group tours, the following services are usually included / not included. 


  • Domestic flight tickets (if applicable)
  • Transportation with experienced driver: Private van and jeeps within Pakistan
  • Accommodation for the duration of the tour (Double Occupancy at hotels / shared accommodation in homestays)
    • Accommodation around tour dates can be arranged for an extra cost
  • Meals (Breakfast, lunch, and dinner)
  • Guided tours
  • Cultural activities
  • Entrance tickets
  • Tolls and taxes
  • Basic first aid
  • Letter of Invitation (LOI) for visa
  • Airport transfers within Pakistan

Not Included

  • International flight tickets
  • Visa fee
  • Porters for carrying personal equipment
  • Personal trekking equipment
  • Tips for guides/workers (optional)
  • Snacks while trekking and traveling
  • Extra meals/laundry services availed at hotels or otherwise
  • Charges of sports activities
  • Souvenirs
  • Shopping or any other expenses of personal nature
  • Insurance liability, medical aid, and helicopter rescue coverage
  • Any other services not mentioned in the plan

Customized tour packages are specifically curated according to individual needs, so the services offered for those vary according to requirements.

Do you provide travel insurance?

We do not provide travel & liability insurance, medical aid, and helicopter rescue coverage. Participants are advised to get travel insurance from a reliable source before joining the trip.

For more details, please read our Insurance Policy.

How can I apply for a visa to Pakistan?

Your main point of reference is going to be NADRA – the National Database & Registration Authority. Follow this link to find a list of countries eligible for E-Visa services. Citizens from over 179 countries are eligible to apply online. For those who cannot use the online services, here is a list of Pakistani embassies around the world.

If you are planning to tour Pakistan with the Mad Hatters, we can help you get started with the visa application by providing you a LOI. All you need to do is give us a scan of your passport. You can check this blog for more details about the visa application process.

It is best to set aside 3 months for the application process, just so there are no hiccups along the way and no last-minute panic setting in. The average time expected for visa processing is 1-2 weeks but better safe than sorry!

How many people will be on a group tour?

Most of our public tours have a group size of 8-12 people.

Customized tours can be arranged for any group size, even solo travelers.

I want to travel alone, is that ok?

Customized tours can be arranged for any group size, even solo travelers.

Many solo travelers (especially women) organise their tours through us and have a great time exploring Pakistan at their own pace.

Will we have free time to ourselves during an ongoing tour?

Yes, you may sit and chill at a place of your choice, if you wish. We won’t stop you from skipping any particular day activity, as long as we’re not traveling onwards to a different destination on the same day.

Activities such as trekking/ hiking are completely up to your personal discretion, so you’re most welcome to spend some time back in the town/village to either relax or go out to explore at your convenience.

Can I make any changes to the itinerary of my tour?

Customized tours are completely flexible and can be altered according to your requirements.

It will not be possible to make changes in the itinerary of public group tours without the consent of all the group members and leaders. But, you always have the option to skip certain activities and explore on your own in an area.

I have special dietary requirements – will they be catered for?

There may be some places on your itinerary where it is difficult to guarantee all dietary requirements. But it is possible to find vegetarian and non-vegetarian options everywhere.

Please let us know at the time of booking about any food requirements or allergies and we will ensure your tour leader is aware of them while on tour.

Will there be mobile network?

Some of our far and away destinations have limited mobile coverage, but we can arrange a local sim card for you upon request (just make sure your phone is unlocked!). 

Will there be Wi-Fi?

Some places may have Wi-Fi while other places will have no internet at all.

What do I need to bring with me on a tour?

It is totally up to your discretion what you wish to bring along, however you can use our recommended packing list as a guideline to prepare for your tour.

This is a generic packing list. You can make adjustments based on the requirements of your tour and personal travel preferences.

What are public spaces like?

Men are intense in Pakistan. Streets are predominantly a man’s world; many local women stay inside unless they have to go out for errands, school, or work. You’ll be stared at because you’re foreign, because we’re a group of women walking around, because people generally love staring, etc. It’s an inescapable part of traveling Pakistan… ignore them. The further north we go, the less intense the staring and scrutiny will be.

What type of clothing is acceptable in Pakistan?

Pakistan is a conservative Islamic country, which means you need to be careful about the way you dress.

Men and women are advised to cover their shoulders, arms, and legs in public. Men can wear t-shirts and jeans/trousers almost everywhere. Shalwar kameez, the local dress/pants combination, is most ideal… and the most comfortable for men as well as women.

For women, shirts with at least ¾ length sleeves that cover your butt are the norm. Looser shirts that hide your body’s figure are ideal—leave curve-hugging and cleavage-showing clothes at home. Long pants are a must, though tighter clothing like skinny jeans and leggings won’t get you too much attention so long as your butt is covered by your shirt. 

In the mountains, you can be a bit more flexible with your dressing as people are used to seeing tourists trekking in all kinds of clothes. We still recommend wearing long sleeves, but you can get away with wearing a t-shirt if walking for the day. Again, still no shorts, please.

Covering your head isn’t necessary outside of mosques, but women should always carry a scarf. You can use it to cover your head in religious places, as well as cover your chest in more conservative areas such as bazaars if you’re feeling uncomfortable.

You can check out these guidelines for traveling in Pakistan.

Will laundry services be available at hotels?

Laundry services are offered by some hotels, but aren’t something you can always count on. You’ll be able to wash clothes in sinks or buckets and hang them out to dry when we’re in the mountains.

What will be the weather like?

Summers in Pakistan are extremely hot during May-September with temperatures rising above 40°C in the cities. Weather in the northern areas usually remains pleasant and can get cold during the night even in summers.

Winter temperatures in the mountains can fall below 0°C, and vary between 10°C to 20°C in the cities.

What will be the infrastructure like?

In Pakistan, things do not always go according to plan. Landslides might cause road closures for hours. Officials in sour moods might obstruct our travels. Religious holidays might cause delays.

We know this is the case, and we are always ready with backup plans. We just ask that you come prepared knowing that things might not always go exactly as planned. If not, please be patient and understanding, and know we will be working to find a solution as quickly as possible.

For more details, please have a look at the tourism infrastructure of Pakistan.

What type of transportation will be used?

Type of transportation used depends on the group size. For bigger group sizes, we use vans and coasters. For smaller groups, cars or 5-seaters are used. For certain rough terrains in the mountains 4x4s are used.

Please read the instructions given on your specific tour.

How can I travel responsibly?

Responsible tourism is essential for us. Pakistan is only just developing as a tourist destination, and what we do now sets the groundwork for years to come. Let’s do things right! As the famous saying goes, leave nothing but footprints, thus we must act as responsible travelers even if others do not. 

Here are some responsible tourism tips that you, as a tourist, can and should keep in mind when going for community travel in Pakistan.

Is PDA ok in Pakistan?

Be respectful of local religion, customs, traditions, and practices.

Avoid physical contact between men and women in public.

Avoid eating, drinking, or smoking in public during daylight hours during Ramzan (Muslim holy month of fasting).

You can check out these guidelines for traveling in Pakistan.

Can you recommend some travel books and blogs for Pakistan?

Travel Blogs/ Vlogs, Facebook groups, and travel guides are a good way of finding out further information about places, sites, and points of interest to visit in Pakistan. Unfortunately, there aren’t many reliable resources available, online or otherwise, for travel to Pakistan. But there are some useful tidbits hidden away if you know where to look!

Here is a list of our recommended travel resources for Pakistan.

Are your tours only offered in Urdu / English, or do you present it in other languages too?

Most of the tours are available in English and Urdu. If you have any specific requirements of language, please write to us at [email protected].

Feel free to reach out to us if you have any more questions